At Aida Diamonds, we pride ourselves on the expert craftsmanship and high quality of our fine jewellery. Our mission will always be to provide beautiful, ethical jewellery that our customers can enjoy for a lifetime to come. For this reason, every piece of Aida Diamonds must undergo high-standard quality control testing before being delivered.
All of our Jewellery is custom-made to your personal specifications (eg size, stone size) and cannot be returned. We do not offer refunds or returns unless the item is faulty or damaged (please see our Warranty page for more information).
All Aida Diamonds lab grown diamonds are ordered specifically for your custom designed engagement ring or wedding band. Your deposit is your commitment to purchase. A custom-made jewellery contract may be cancelled (please see our Terms of Sale for more information) however the diamond purchase agreement remains intact and is not refundable.
Please read our Warranty and Terms of Sale policies before making your purchase to ensure you understand the terms and conditions of your purchase. If you believe your item qualifies for a return or refund, please complete the below process.
Please send the item to the following address:
3/13-17 Greenacre Rd.
Once we receive your order, our jeweller will verify the condition of the item and documents. Returns take between 1 to 5 business days to process upon receipt of the item. A refund will be issued via the same payment method used for the purchase. If for any reason you require an alternative form of payment, please contact us.
Exceptions To This Returns Policy
Aida Diamonds reserves the right to refuse to refund or exchange to any customer the price of the jewellery if: